As you probably noticed in the last week, we’ve been gathering ratings and feedback on the app. The survey is called NPS® Questionnaire (Net Promoter Score, an internationally and independent developed evaluation system that measures customers satisfaction and loyalty) and will become a regular thing for us so we can gauge your happiness over the months and years to come.
The first results have been great. Easy Blog Networks is on top of the NPS® scores for the IT industry. The standard for our industry is 25 to 55 and our result was 52, hence at the top of the spectrum.
We think customer satisfaction is of great importance, so this was a good indicator that we’re doing something right. However, that does not mean we’ll be resting on laurels.
(Don’t know about us yet? Learn more here)
We’ve also gathered A LOT of great feedback. We’re analyzing all of it as we speak and we’ll be implementing changes in the coming weeks.
You can also expect that we’ll reach out to some of you to see where we could do better based on your feedback.
Thank you from everyone on the team for your honest feedback and encouraging words!
Removing footer links is one of the most common reasons why users want to customize a theme. It’s also very annoying to only create a child theme only for this reason. That’s why we’ve built a plugin that can help you remove the footer directly from your WP dashboard on any theme.
Hide Footer Links on WordPress
Download the plugin and activate it.
Go under Appearance and click Customize. Scroll down and you will see Footprint Settings tab.
If the plugin recognizes your theme, it will only show “Enable Hiding” and you only need to click that to hide the link.
If the theme is not recognized, you’ll need to use the CSS selector.
How To Use CSS Selector
Launch Google Chrome browser.
Right-click on the footer link and click Inspect.
Find the div class that holds the link.
Right-click and select Copy, Copy selector.
Paste the text into CSS selector to hide field in WordPress.
Make sure “Enable hiding” is checked. That’s it! When the preview refreshes it should show no footer.
We’ve been doing a lot of work in the background to streamline support and help resolve issues as soon as possible. The biggest step was updating the Report Problem button.
A lot of the common errors on the blog are caused by a faulty theme or plugin, and that often happens after WordPress updates. To avoid this, make sure you’re using supported and regularly updated themes. However, if that still happens, you can use the Report Problem button to fix the blog on your own. You will most probably see a blank screen in this case, so all you do is select the first check (blank screen, 500 error) and click Try Automated Fix. The system will reset the theme and, in most cases, your blog will be back online.
Same goes for all other errors – from plugin errors (502 error), .htaccess issues and DNS issues.
We highly recommend you use this button since it can speed up the problem resolution because there is no need for waiting on response from support.
Visit our help center for more information on how to report a blog specific problem.
With the public beta launch of Easy Domain Monitor, EBN is also benefiting from additional features. While not all domain monitoring features will be available in EBN (EBN is keeping what it has now), there will be benefit to two very important features in EBN: indexation status and deindexation snapshots
With Easy Domain Monitor’s daily indexation checks, we are discontinuing passive indexation check. You will now get real-time checks of all your blogs and get notified immediately when the blog gets deindexed. This was a very hard feature to develop and we hope you’re as excited as we are!
With detailed metrics of all kinds – from social, SEO, blacklists and others, Easy Domain Monitor will now supply an enormous amount of data that will be used to analyze deindexed blogs and help us build a better Blog Health.
These new features will be integrated in the coming weeks. We’ll keep you posted! In the meantime, if you’d like to monitor domains outside your EBN account, check out Easy Domain Monitor.
It’s been a year of scaling for us at EBN. We’ve improved *a lot* of things under the hood so we could keep growing without major issues. We’ve added new features (Blog Health and Automatic Nameservers), and offered bigger IP packages.
We’ve also continued our Advanced Footprints series that helped many people understand the inner workings of how an algorithm could find footprints.
Here are some stats for the year:
- 11,637 tech tickets closed (614% more than last year),
- 17,769 support replies sent (262% more than last year),
- 22 blog posts published and 75 comments received,
- ended the year hosting more than 45,000 blogs (346% more than last year).
We’ve also seen the deindexation rate go down compared to year in 2015. Some of it can probably be attributed to users building better quality PBNs as per our (and many other experts’) recommendations.
We have some exciting things planned for 2017 and we can’t wait to show them to you!