We’ve been doing a lot of work in the background to streamline support and help resolve issues as soon as possible. The biggest step was updating the Report Problem button.
A lot of the common errors on the blog are caused by a faulty theme or plugin, and that often happens after WordPress updates. To avoid this, make sure you’re using supported and regularly updated themes. However, if that still happens, you can use the Report Problem button to fix the blog on your own. You will most probably see a blank screen in this case, so all you do is select the first check (blank screen, 500 error) and click Try Automated Fix. The system will reset the theme and, in most cases, your blog will be back online.
Same goes for all other errors – from plugin errors (502 error), .htaccess issues and DNS issues.
We highly recommend you use this button since it can speed up the problem resolution because there is no need for waiting on response from support.
Visit our help center for more information on how to report a blog specific problem.
With the public beta launch of Easy Domain Monitor, EBN is also benefiting from additional features. While not all domain monitoring features will be available in EBN (EBN is keeping what it has now), there will be benefit to two very important features in EBN: indexation status and deindexation snapshots
With Easy Domain Monitor’s daily indexation checks, we are discontinuing passive indexation check. You will now get real-time checks of all your blogs and get notified immediately when the blog gets deindexed. This was a very hard feature to develop and we hope you’re as excited as we are!
With detailed metrics of all kinds – from social, SEO, blacklists and others, Easy Domain Monitor will now supply an enormous amount of data that will be used to analyze deindexed blogs and help us build a better Blog Health.
These new features will be integrated in the coming weeks. We’ll keep you posted! In the meantime, if you’d like to monitor domains outside your EBN account, check out Easy Domain Monitor.