Monthly Archives: April 2017

Easy Blog Networks System Update #21

Since the last blog post update a few months ago, we did a lot of work on scaling the platform, fixing issues and improving the system.

A few major features added in the last few months:

CSV/ODS export of blog list

You are now able to export a list of all blogs and their basic information to CSV or ODS. You can find it at the bottom of the dashboard.

No more passive indexation check

The migration to fully active indexation check powered by Easy Domain Monitor is now done. All of your blogs are now regularly checked if they are indexed or not. If you find any errors with this check, let support know and we’ll look into it.

Other

We’re analyzing your feedback from the NPS survey and seeing what improvements are on top of your minds. If you have any ideas, please make sure to visit the Feedback page.

Results Of Our Customer Satisfaction Survey Are In

As you probably noticed in the last week, we’ve been gathering ratings and feedback on the app. The survey is called NPS® Questionnaire (Net Promoter Score, an internationally and independent developed evaluation system that measures customers satisfaction and loyalty) and will become a regular thing for us so we can gauge your happiness over the months and years to come.

The first results have been great. Easy Blog Networks is on top of the NPS® scores for the IT industry. The standard for our industry is 25 to 55 and our result was 52, hence at the top of the spectrum.

We think customer satisfaction is of great importance, so this was a good indicator that we’re doing something right. However, that does not mean we’ll be resting on laurels.

(Don’t know about us yet? Learn more here)

We’ve also gathered A LOT of great feedback. We’re analyzing all of it as we speak and we’ll be implementing changes in the coming weeks.

You can also expect that we’ll reach out to some of you to see where we could do better based on your feedback.

Thank you from everyone on the team for your honest feedback and encouraging words!

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