Author Archives: Dejan Murko

About Dejan Murko

Dejan is co-founder and project manager of Easy Blog Networks.

2017 Survey – Getting to know our users

Easy Blog Networks has been online for almost three years and we’re sure you know a lot about how we work and who we are. But we know very little about you, our users, and we’d like to change that!

To make EBN even better in the coming months and years, we’d like to know who you are, what kind of business you run and what you (don’t) like in EBN.

As a big thank you, three respondents will receive $300 in credits for their EBN subscription!

The survey takes just 2-3 minutes.

Start the survey here »

Disclaimers:

  • The results of the survey will only be kept for our internal purposes for improving EBN as a service.
  • For transparency reasons, we will ask the winners to post in our Facebook group announcement.
  • To qualify you cannot skip questions and need to be a paying user for 30 days.
  • Survey closes on 31st August.

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Easy Blog Networks System Update #21

Since the last blog post update a few months ago, we did a lot of work on scaling the platform, fixing issues and improving the system.

A few major features added in the last few months:

CSV/ODS export of blog list

You are now able to export a list of all blogs and their basic information to CSV or ODS. You can find it at the bottom of the dashboard.

No more passive indexation check

The migration to fully active indexation check powered by Easy Domain Monitor is now done. All of your blogs are now regularly checked if they are indexed or not. If you find any errors with this check, let support know and we’ll look into it.

Other

We’re analyzing your feedback from the NPS survey and seeing what improvements are on top of your minds. If you have any ideas, please make sure to visit the Feedback page.

Results Of Our Customer Satisfaction Survey Are In

As you probably noticed in the last week, we’ve been gathering ratings and feedback on the app. The survey is called NPS® Questionnaire (Net Promoter Score, an internationally and independent developed evaluation system that measures customers satisfaction and loyalty) and will become a regular thing for us so we can gauge your happiness over the months and years to come.

The first results have been great. Easy Blog Networks is on top of the NPS® scores for the IT industry. The standard for our industry is 25 to 55 and our result was 52, hence at the top of the spectrum.

We think customer satisfaction is of great importance, so this was a good indicator that we’re doing something right. However, that does not mean we’ll be resting on laurels.

(Don’t know about us yet? Learn more here)

We’ve also gathered A LOT of great feedback. We’re analyzing all of it as we speak and we’ll be implementing changes in the coming weeks.

You can also expect that we’ll reach out to some of you to see where we could do better based on your feedback.

Thank you from everyone on the team for your honest feedback and encouraging words!

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Free Hide Footer Links Plugin

Removing footer links is one of the most common reasons why users want to customize a theme. It’s also very annoying to only create a child theme only for this reason. That’s why we’ve built a plugin that can help you remove the footer directly from your WP dashboard on any theme.

Hide Footer Links on WordPress

Download the plugin and activate it.

Go under Appearance and click Customize. Scroll down and you will see Footprint Settings tab.

If the plugin recognizes your theme, it will only show “Enable Hiding” and you only need to click that to hide the link.

If the theme is not recognized, you’ll need to use the CSS selector.

How To Use CSS Selector

Launch Google Chrome browser.

Right-click on the footer link and click Inspect.

Find the div class that holds the link.

Right-click and select Copy, Copy selector.

Paste the text into CSS selector to hide field in WordPress.

Make sure “Enable hiding” is checked. That’s it! When the preview refreshes it should show no footer.

Improved blog issue resolution with Report Problem button

We’ve been doing a lot of work in the background to streamline support and help resolve issues as soon as possible. The biggest step was updating the Report Problem button.

A lot of the common errors on the blog are caused by a faulty theme or plugin, and that often happens after WordPress updates. To avoid this, make sure you’re using supported and regularly updated themes. However, if that still happens, you can use the Report Problem button to fix the blog on your own. You will most probably see a blank screen in this case, so all you do is select the first check (blank screen, 500 error) and click Try Automated Fix. The system will reset the theme and, in most cases, your blog will be back online.

Same goes for all other errors – from plugin errors (502 error), .htaccess issues and DNS issues.

We highly recommend you use this button since it can speed up the problem resolution because there is no need for waiting on response from support.

Visit our help center for more information on how to report a blog specific problem.