As you probably noticed in the last week, we’ve been gathering ratings and feedback on the app. The survey is called NPS® Questionnaire (Net Promoter Score, an internationally and independent developed evaluation system that measures customers satisfaction and loyalty) and will become a regular thing for us so we can gauge your happiness over the months and years to come.
The first results have been great. Easy Blog Networks is on top of the NPS® scores for the IT industry. The standard for our industry is 25 to 55 and our result was 52, hence at the top of the spectrum.
We think customer satisfaction is of great importance, so this was a good indicator that we’re doing something right. However, that does not mean we’ll be resting on laurels.
(Don’t know about us yet? Learn more here)
We’ve also gathered A LOT of great feedback. We’re analyzing all of it as we speak and we’ll be implementing changes in the coming weeks.
You can also expect that we’ll reach out to some of you to see where we could do better based on your feedback.
Thank you from everyone on the team for your honest feedback and encouraging words!
It’s been a year of scaling for us at EBN. We’ve improved *a lot* of things under the hood so we could keep growing without major issues. We’ve added new features (Blog Health and Automatic Nameservers), and offered bigger IP packages.
We’ve also continued our Advanced Footprints series that helped many people understand the inner workings of how an algorithm could find footprints.
Here are some stats for the year:
- 11,637 tech tickets closed (614% more than last year),
- 17,769 support replies sent (262% more than last year),
- 22 blog posts published and 75 comments received,
- ended the year hosting more than 45,000 blogs (346% more than last year).
We’ve also seen the deindexation rate go down compared to year in 2015. Some of it can probably be attributed to users building better quality PBNs as per our (and many other experts’) recommendations.
We have some exciting things planned for 2017 and we can’t wait to show them to you!
What an exciting week! After Blog Health, we just published another amazing new feature – HTTPS support.
With the big push toward secure connections everywhere, HTTPS is becoming more and more important and Google started using it as one of their ranking algorithms almost two years ago.
Besides that, WordPress.com now automatically adds HTTPS to all their blogs and consequently the number of total WordPress blogs under HTTPS has jumped significantly.
We’re launching HTTPS support for blogs owned by our power users (Agency plan and above). Based on the feedback, we’ll roll it out to more users in a few weeks.
There are currently three options available:
If you’re an Agency or Enterprise user, go to our help center and request HTTPS on your first blog.
Domain monitoring inside Easy Blog Networks is one of the most useful secondary features that EBN offers. We think it would be a great product on its own (while still keeping it in EBN), so we decided to do a spin-off.
You’ll now be able to have an overview of all your websites, no matter where they are hosted.
Presenting Easy Domain Monitor
Following our simple and clean user interface from EBN, Easy Domain Monitor has a dashboard of all your domains with the most important metrics.
Beside the standard known from EBN, we also added:
- uptime status,
- registrar information,
- domain expiration date (we saw way too many users lose blogs due to expired domains),
- social metrics (Facebook, Twitter, LinkedIn),
- blacklist checker for IP and domain,
- Web Of Trust status,
- Google Safe Browsing status.
These are all important metrics that have an impact on how search engines look at your website.
If you need more information about a domain, you open the Domain Info Page and see A LOT more metrics.
These will include:
- domain registration and modification date,
- page speed,
- SSL status and expiry date,
- links to Whois, Web Archive and Screenshots.com,
- stats and trends of SEO and Social metrics,
- IP, domain and virus blacklists,
- your own custom notes.
What is missing? How many domains would you monitor?
We’ll have the first version out very soon but we wanted to gather feedback to see if we missed something you’d really want to see from the beginning. We’d also like to know how many domains would you monitor with this new tool.
Let us know in the comments!
It’s been an exciting year for us here at NiteoWeb. EBN started the year as a newcomer in the industry and came out as the preferred option for hosting Private Blog Networks. It’s been an exciting ride and we’ve learned a lot in the process of building an awesome platform we’re really proud of.
Here are some stats for the year:
- 1895 tech tickets closed,
- 6763 support replies sent,
- 27 blog posts published and 52 comments posted by visitors,
- 635 done-for-you PBNs and blogs created,
- ended the year hosting more than 13,000 blogs.
Big thanks to everyone who joined in 2015 and to everyone who trusted us in 2014 and are still users. Without your encouragements and some really heart-warming praise, EBN wouldn’t be as good or as fun to work on as it has been.
Here’s to an awesome 2016 and helping you build your SEO business to even greater heights!